In addition to our existing products, we provide the following services:
I. Pre-sales service
1. Consulting service: Provide customers with product consulting, solution design, quotation and other services through various means such as telephone, online chat tools, email, etc. Sales staff will patiently answer customers' questions and recommend suitable products and solutions.
2. Demand research: In-depth understanding of customers' specific needs, including display content, space layout, budget constraints, etc., in order to provide customers with more personalized services.
3. Sample provision: For important customers or special needs, the company will provide samples for customers' reference and confirmation to ensure that the final product meets customer requirements.
II. In-sales service
1. Order tracking: Real-time tracking of order progress, timely informing customers of order status, and ensuring that products are delivered on time.
2. Logistics distribution: Provide safe and fast logistics distribution services to ensure that products are delivered to customers intact.
3. Installation guidance: For products that need to be installed on site, the company will have professional installers to provide installation guidance to ensure that the products are installed correctly and achieve the best display effect.
4. Technical support: During the installation process, if you encounter technical problems or questions, the company's technicians will provide technical support and solutions in a timely manner.
Ⅲ. After-sales service
1. Technical support and consulting: Provide technical support and consulting services to customers, and answer questions and doubts encountered by customers during use.
2. Spare parts supply: Provide product spare parts supply services to ensure that spare parts can be replaced in time when the product fails or is damaged, reducing downtime.
3. Upgrade and transformation: Provide product upgrade and transformation services according to customer needs and market changes to improve display effects and user experience.
Customer feedback and improvement: Actively collect customer feedback, continuously improve product and service quality, and enhance customer satisfaction and loyalty.
